Frequently Asked Questions
What types of events can I manage using TicketRoot?
TicketRoot works across event types—private, public, single-day, or multi-day. The platform is modular, so you only use the features you need—making it easier for your team to adopt without being overwhelmed.
How do I get started with my event on TicketRoot?
You’ll need to share some key details like event name, dates, ticket types, and location. Once we have that, your branded setup goes live quickly. See the full event setup checklist.
Does TicketRoot provide on-site help during events?
Yes, for events that opt for managed support, we deploy trained staff to assist with check-ins, wristband issues, and access control. We also help troubleshoot in real time, if needed.
Can I customize ticket types and registration fields?
You can configure multiple ticket tiers—like VIP, guest list, or exhibitor—each with its own pricing and form. Fields can capture details from dietary preferences to company names, depending on what you need.
How are payments processed on TicketRoot?
We use Razorpay for Indian transactions and Stripe for international ones. Our cashless tools also allow in-event payments through QR-enabled wristbands and phones, no extra hardware required.
What kind of real-time insights does the platform offer?
Track ticket sales, redemptions, and check-ins live. Our dashboard updates instantly, letting you monitor zone flows, crowd density, and session popularity during the event.
How secure is attendee and transaction data?
All data is encrypted and managed in line with global compliance standards like GDPR. Post-event, data is archived based on organizer preferences. See our Privacy Policy.
Can I control who accesses which event zones?
Yes, access can be managed by ticket type, time slot, or wristband logic. Zones like VIP lounges, backstage, or F&B areas can have custom rules enforced with QR scans or facial recognition.
Are AI tools included in the platform?
They are. From real-time photo delivery to smart follow-up nudges for leads and session suggestions for attendees, TicketRoot quietly uses AI to enhance experience and engagement.
How do I reach out if I need support or want a demo?
You can contact us anytime via WhatsApp on +91 98201 09714, email us at av@ticketroot.com, or fill out this form and our team will follow up.
Do I need to use all features of TicketRoot?
Not at all. TicketRoot is modular—organizers choose what’s relevant to their event. The rest stays hidden, so the platform remains clean, focused, and easy for teams to manage.
Which regions do you offer physical or remote support in?
We currently support events on-ground in India, the UAE, and the UK. For other locations, remote setup is available—organizers can use their own devices while we assist with dashboards, training, and troubleshooting remotely.
